This Privacy Policy sets out how we, thewdfm.com, collect, store, and use information about you when you use or interact with our website, thewdfm.com (our website), and where we otherwise obtain or collect information about you.

This Privacy Policy is effective from 11th February 2024.

ABOUT US:
WDFM (we, our, and us) operates the website thewdfm.com.
thewdfm.com is an e-commerce website platform that provides digital marketing services for social media accounts. We are based in Germany. Our registered address is Lucas-Cranach-Str.4, 67227, Frankenthal, Germany.
Our contact email address is [email protected].

INFORMATION WE COLLECT WHEN YOU CONTACT US:
We collect and use information from individuals who contact us in accordance with this section.

Email:
When you send an email to the email address displayed on our website, we collect your email address and any other information you provide in that email.

Contact Form:
When you contact us using our contact form, we collect your name, email address, and IP address. We also collect any other information you provide to us when you complete the contact form, including any optional information, such as phone number or company name.
If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form, and we will not receive your inquiry.

Post:
If you contact us by post, we will collect any information you provide to us in any postal communications you send us.

INFORMATION WE COLLECT WHEN YOU INTERACT WITH OUR WEBSITE:
We collect and use information from individuals who interact with the particular features of our website in accordance with this section.

E-Newsletter:
When you sign up for our e-newsletter on our website or opt to receive news or offers from us by entering your name and email address and clicking subscribe or ticking a box at checkout indicating that you would like to receive our e-newsletter, we collect your name and email address.

Registering on Our Website:
When you register and create an account on our website, we collect the following information: name, email address, IP address, mailing address, contact information, and any other information you provide to us when you complete the registration form, including any optional information, such as phone number or company name.
If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account on our website.

INFORMATION WE COLLECT WHEN YOU PLACE AN ORDER ON OUR WEBSITE:
We collect and use information from individuals who place an order on our website in accordance with this section.

INFORMATION COLLECTED WHEN YOU PLACE AN ORDER:

Mandatory Information:
When you place an order for services on our website, we collect your name, email address, billing address, delivery address, picture, location, and any other mandatory information you collect from customers at checkout.
If you do not provide this information, you will not be able to purchase services from us on our website or enter into a contract with us.

Optional Information:
We also collect optional information from you, such as your phone number and any additional optional information at checkout. We also ask you if you would like to receive marketing communications from us. For further information, see ‘Marketing communications’ in this section below.

Processing Your Payment:
After you place an order on our website, you will need to make payment for the services you have ordered. In order to process your payment, we use a third-party payment processor; your payment will be processed by the third-party payment processor you choose to process your payment.
The third-party payment processor you choose to process your payment collects, uses, and processes your information, including payment information, in accordance with their privacy policies. You can access their privacy policies.

Marketing Communications:
At checkout, you will have the option of receiving marketing communications from us.

INFORMATION COLLECTED OR OBTAINED FROM THIRD PARTIES:
This section sets out how we obtain or collect information about you from third parties.

Information Received from Third Parties:
Generally, we do receive information about you from third parties. The third parties from which we receive information about you will generally include Apple and Google.
It is also possible that third parties with whom we have had no prior contact may provide us with information about you.
Information we obtain from third parties will generally be your name and contact details, but will include any additional information about you which they provide to us.

Where We Receive Information About You in Error:
If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.

Information Obtained by Us from Third Parties:
In certain circumstances, we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as online customer databases, business directories, social media, and websites.

DISCLOSURE AND ADDITIONAL USES OF YOUR INFORMATION:
This section sets out the circumstances in which we will disclose information about you to third parties and any additional purposes for which we use your information.

Disclosure of Your Information to Service Providers:
We use third parties to provide us with services that are necessary to run our business or to assist us with running our business.
Your information will be shared with the service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering services from us.

Disclosure of Your Information to Other Third Parties:
We disclose your information to other third parties in specific circumstances.

TRANSFER AND STORAGE OF YOUR INFORMATION:
Sharing your information with third parties that are either related to or associated with the running of our business, where it is necessary for us to do so. These third parties include our accountants, advisors, affiliates, business partners, and independent contractors. Further information on each of these third parties is set out below.

• Accountants
• Advisors
• Affiliates
• Business partners
• Independent contractors

DISCLOSURE AND USE OF YOUR INFORMATION FOR LEGAL REASONS:
If we suspect that criminal or potential criminal conduct has occurred, we will, in certain circumstances, need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect fraud or a cybercrime has been committed, or if we receive threats or malicious communications toward us or third parties.
We may need to use your information if we are involved in a dispute with you or a third party, for example, either to resolve the dispute or as part of any mediation, arbitration, court resolution, or similar process.
We will use and process your information in order to comply with legal obligations to which we are subject.

HOW LONG WE RETAIN YOUR INFORMATION:
This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

Retention Periods:
Server log information: We retain information on our server logs for one year.
Order information: When you place an order for services, we retain that information for six years following the end of the financial year in which you place your order, in accordance with our legal obligation to keep records for tax purposes.

Criteria for Determining Retention Periods:
In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

• The purpose and use of your information both now and in the future, such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future
• Whether we have any legal obligation to continue to process your information
• Whether we have any legal basis to continue to process your information
• How valuable your information is
• Any relevant agreed industry practices on how long information should be retained
• The levels of risk, cost, and liability involved with us continuing to hold the information
• How hard it is to ensure that the information can be kept up to date and accurate
• Any relevant surrounding circumstances

HOW WE SECURE YOUR INFORMATION:
We take appropriate technical and organizational measures to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction, including:

• Only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymized basis wherever possible
• Using secure servers to store your information
• Verifying the identity of any individual who requests access to information prior to granting them access to information

TRANSMISSION OF INFORMATION TO US BY EMAIL:
Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet, you do so entirely at your own risk.
We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities, or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

YOUR RIGHTS IN RELATION TO YOUR INFORMATION:
Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by sending an email to [email protected]:

• To request access to your information and information related to our use and processing of your information
• To request the correction or deletion of your information
• To request that we restrict our use of your information
• To receive information that you